No, GrateBuy does not sell any products to customers. We simply connect you to retailers offering the products for sale.

GrateBuy is a comparison shopping platform that promotes healthy competition; it helps you to shop online by comparing prices on products you are looking for. Because there are so many retailers online, it can be hard to find what you want at a good price.

GrateBuy does the leg work for you. GrateBuy enables retailers to give truly competitive offers for the products you are looking to buy.

You can then compare them side-by-side and get a bargain. It’s like having your own personal shopping assistant, searching the net for the best products, through trusted retailers, at the lowest prices.

The GrateBuy platform enables retailers to give truly competitive pricing without undermining their own advertised pricing for products and unlike other pricing comparison services; retailers incur no fees until they actually make a sale.

Consequently, GrateBuy allows retailers to offer their best price, first time, to win your business!

For your peace of mind, all retailers using GrateBuy are registered Australian based businesses.

Only new items can be offered via GrateBuy and any manufacturers’ warranty must be supported in accordance with the relevant state or territory laws.

As part of the conditions of using the GrateBuy service, retailers agree to be bound to GrateBuy’s strict terms of conduct and also the fair trading and consumer protection laws in their state or territory of operation in Australia.

Please click here – How GrateBuy.com.au works.

GrateBuy is free to use for customers; we want to help you to find the best deal. You do not have to subscribe to use GrateBuy, and you don’t have to pay any additional fees if you decide to purchase a product.

Once you decide to accept an offer, the service fee paid to GrateBuy is deducted from the price paid to the retailer. Please follow link for more information on costs.

Check to see if the spelling or model number that you entered is correct. You can try checking the manufacturer’s website, as the model may be sold under different names or numbers in different countries.

After selecting a product category and sub-category, you may also manually enter a product brand and model number if you know them. Additional text boxes are available for other information or special requirements to help the retailer quote for the item/s you are looking for.

If you cannot find the item/s you are looking for on the GrateBuy site, please let us know by contacting support@gratebuy.com.au and we will endeavour to assist you locate the item/s.

The retailer will provide information regarding availability in their offer. If an item is not in stock, they will indicate when they would expect to receive it.

Once you accept an offer, you can communicate directly with the retailer to arrange pick-up or delivery.

Retailers will specify in their offer to you the time to accept an offer and also the time to complete the purchase after accepting an offer.

The retailer may vary or withdrawal their offer if you do not proceed with the purchase within the offer validity periods specified by the retailer.

No. There is no obligation to anyone to purchase the item/s after accepting an offer.

If a retailer is unable to supply the item/s requested within their offer period and you are not able to accept an alternative from the retailer, you may seek a refund of the service fee from GrateBuy. Please refer to the GrateBuy Terms & Conditions for full details.

All inquiries regarding product information, refunds, exchanges, credits, warranty and service are to be addressed directly between the Customer and the Retailer.

As part of the conditions of using the GrateBuy service, Retailers agree to a set of minimum service standards. These are:

• If an item is faulty, incorrectly described and/or damaged, a customer can choose to get a refund, exchange or a credit for it. To get the exchange, credit or refund the customer must contact the Retailer within 48 hours of receiving the product.The retailer will pay any applicable delivery charges.
• If seeking a refund or exchange for any other reason, the retailer agrees to handle the customer’s request within the guidelines of the relevant Trade Practices Legislation and consumer protection laws in their state or territory of operation.
• All items promoted for sale using GrateBuy are new and where applicable have supported manufacturer warranty and service.

In the event that you wish to return the product or item(s) to the retailer (for any reason) for refund, exchange or credit, the GrateBuy service fee is not refundable by either the retailer or GrateBuy.

The GrateBuy service fee is only subject to refund if a retailer is unable to fulfill its offer to you within the specified offer period. Please refer to the GrateBuy Terms & Conditions for more information.

If a delivery option is specified in your request, the retailer will provide a separate cost for this. Many retailers will also offer the option to pick-up the item/s directly from their store.

Unfortunately, as we do not sell the products listed on our website, we are unable to assist you if you encounter any problems regarding payment, delivery or the product itself.

If you do come across any difficulties, please contact the retailer from whom you purchased the product, who will be able to assist you with any problems that you may have.

If you are having difficulty contacting the retailer, please contact GrateBuy via support@gratebuy.com.au and we can help by providing you with their contact details.

Please send an email to support@gratebuy.com.au We try to answer all email enquiries within 1 business day.

Please also feel free to leave feedback or suggestions on how we may improve our website. Your comments are appreciated.